Privacy Policy
Policy regarding the collection, use and disclosure of personal information at Immunotec
At Immunotec, we are committed to respecting the privacy of our customers. In the spirit of this commitment, we have developed and implemented a policy regarding the protection of personal information.
This document contains information about our policy regarding the protection of personal information and about your rights with regards to the collection, access, use, retention, correction and communication of personal information in our possession.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Immunotec International Healthcare Products Limited of 300 Joseph Carrier, Vaudreuil-Dorion, Quebec Canada.
Top of PagePersonal information
“Personal information” refers to any information about a private individual or information that makes it possible to identify said individual. This includes but is not limited to your name, mailing address, telephone numbers, e-mail address, credit card numbers, and other information relating to billing records and accounts. Top of PageReasons for collecting personal information
The personal information that we retain about our customers serves primarily to open a file and process orders. Personal information about our Consultants is used for payment of commissions. maintenance of the sales organisation or genealogy and for fiscal requirements.
This personal information will be used:
(a) for statistical purposes;
(b) to respond to your questions about your account and file;
(c) to offer you as our customer information about Immunotec’s products and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
(d) to satisfy legislative and regulatory requirements.
(e) to ensure that content from our site is presented in the most effective manner for you and for your computer;
(f) to carry out our obligations arising from any contracts entered into between you and us;
(g) to allow you to participate in interactive features of our service, when you choose to do so; and
(h) to notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post, email or telephone].
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please advise us through your personal profile at www.uk.immunotec.com.Top of Page
Personal information we retain about our customers
At Immunotec, we only retain personal information that you submit when you make a request for automatic shipment of Immunotec products, when you purchase online or when you submit a request to become a Consultant. These forms ask for your consent for us to use your personal information in accordance with the uses set out in our policy regarding the protection of personal information.
Top of PagePersonal information and our website
It is possible to visit our website without revealing your identity. However, our web server may register the IP address and the domain that you used to access the site, the type and version of web browser and operating system that you use, the number, duration and frequency of visits made to our site, as well as the previous and next websites that you visit. This anonymous information cannot be associated with a particular user. This information is useful to us to monitor the performance of the site for system administration purposes, to make the site more user-friendly, to improve our services and to collect summary information (e.g.: the number of visitors who accessed the site).
We use cookies, which are small files that your web browser installs on your computer’s hard drive, to memorize the user code, password and preferences of users who visit our website, and to facilitate their navigation of the site. Cookies allow us to adapt a website or advertisement according to your interest and preferences. Rest assured that cookies are safe to use.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Our website includes security mechanisms that protect the information that you entrust to us against loss, abuse and modification. Our servers use Secure Sockets Layer (SSL), a state-of-the-art encryption technology that is compatible with both Netscape Navigator (version 2.0 and later) and Microsoft Internet Explorer (version 3.0 and later). This technology protects your personal information and ensures its confidentiality. Personal information, in particular credit card numbers, names and addresses are encrypted and cannot be read by anyone while it is being transferred over the Internet.
Our website contains links to websites operated by third parties. Our policy regarding the protection of personal information does not cover these websites, and we recommend that users read the personal information policies that affect these sites. We cannot be held responsible for the content of websites operated by third parties or for the practices of third parties in terms of protecting personal information.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Top of PageAccess to your personal information
You, your Consultant and the sponsoring Consultants of your Consultant have access to your personal information. However, authorised access for Consultants and their sponsors is strictly limited to your name, address, phone number and purchasing history.
We are committed to not disclose your personal information to third parties other than those mentioned in this policy or unless we are required to do so by law or regulation. As well, we will seek your consent should we decide to disclose your personal information to third parties other than those mentioned here.
Top of PageDisclosure of Your Information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Immunotec or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Immunotec, our Consultants, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Protecting your personal information
Immunotec is serious about protecting the personal information of our customers and our employees are trained to ensure all personnel information is respected, protected and handled appropriately. Only employees who have a legitimate need to access your personal information to fulfill their duties are authorised to do so. As well, a highly sophisticated computer system ensures the protection of personal information supported by this medium. All files, photocopies of cheques and written requests for automatic shipments of Immunotec products and for distribution are kept in locked filing cabinets in offices with limited access. Finally, all our service providers that require access to our facilities or our computing services are contractually obligated to neither divulge nor use personal information that we retain about our customers.
We limit the length of time we retain personal information about our customers to a period that allows us to supply our products and services, that allows us to respect the timeframes imposed by laws and regulations and that allows us to fulfill legal requirements. At the end of this period, we close each file, and we ensure that all personal information in our possession is destroyed.
We use our best efforts to keep the contents of your personal file up to date. This means that we rely on you to inform us of any changes. You can also help us maintain up-to-date information by periodically verifying the personal information about you in our possession, by updating your personal profile at www.uk.immunotec.com informing our Chief Privacy Officer of any change to the personal information in our possession by sending us at e-mail to infopriv@immunotec.com.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Top of PageYour rights
You have the right to:
- have access to the personal information that we retain. (Please allow for a minimal charge for each request for access)
- deny consent to the disclosure of your personal information or to limit this disclosure (however, this could affect our ability to offer you our products by mail or to allow you to become a Consultant) and
- request that we correct any errors contained in your personal information file.- ask us not to process your data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by updating your personal profile at www.uk.immunotec.com or by contacting us at infopriv@immunotec.com.
To ensure that your personal information is well protected, we are required to request adequate proof of your identity. This obligation applies to all requests for access, use, retention, correction, modification of consent and communication of any of your personal information in our possession. This proof of identity will be used only for this purpose.
Top of PageACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Top of PageAmendments to this Policy
Immunotec reserves the right to modify this policy at any time and to issue the new policy amendments through its websites or other means. Any amendments will be made according to the law in effect. Continuing to provide personal information to Immunotec or to use its websites or place orders after amendments to the policy have been posted will be considered an implicit agreement with modifications made to the policy.
Top of PageContact us
To send us your comments, questions, complaints or for any request for access, correction or modification of your consent for the use of your personal information, please contact us by e-mail at infopriv@immunotec.com or in writing to the Chief Privacy Officer at 300 Joseph Carrier, Vaudreuil-Dorion, Quebec, Canada, J7V 5V5. We will respond in writing within 30 days of our receipt of your correspondence.
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